Android · Hapiga Vietnam Company Limited

Delete your account and data

Last updated: 22 October 2026

This page explains how to request account and data deletion for Sippy: Alcohol Moderation Pet ("Sippy") for Android, provided by Hapiga Vietnam Company Limited. You do not need a paid subscription to make a request.

Delete from the app

1. Open Sippy and open Settings.
2. Open Account, then select Delete Account.
3. Read the notice and select Continue to delete account.

The app needs an internet connection. If deletion fails, try again or use the email method below. After successful deletion, the app clears local app storage and restarts with a new installation identity.

Request deletion without the app

Email support@hapiga.com with the subject Sippy Android account and data deletion. Ask us to delete your Sippy account and related personal data. If you only want certain data removed, say which data.

Give the email address used for sign-in or linked to your Sippy account, if any, and state that you used Android. If your account has no email address, tell us that. We will ask for information needed to locate and verify the installation. We cannot always identify an installation from an email address alone. Never send a password, sign-in token or full payment card number. Email requests are reviewed by a person. We explain any verification needed and respond within the period required by applicable law.

What the app deletes

Successful in-app deletion removes your main Firebase account record and its related drinking entries, intentions, goals, profile, onboarding answers, chat history, saved chat memories, AI consent choices, reply reports, progress, scenes and rewards. It deletes the Firebase sign-in account and clears app storage on that installation. Account deletion is permanent.

Limited deletion marker

We keep the Firebase account identifier and deletion time in a separate technical marker. This stops delayed billing events and in-flight requests from restoring erased account data. There is no fixed automatic expiry for this marker. Contact support to ask about the retained record.

What needs separate review

In-app deletion does not automatically remove all billing event records, RevenueCat records, analytics, crash reports, support messages, backups or AI provider records. Include these categories in your email request if you want further deletion reviewed. We review records that we control and requests that we can pass to service providers. Some data can remain for legal, billing, security or dispute needs. We explain what is retained and why. Provider retention settings can differ; there is no single automatic deletion period for every service.

The app store and AI providers can hold records under their own policies. Deleting Sippy records does not erase copies that you shared or independent provider records. Read the Privacy Policy for provider links and data uses.

Cancel your subscription separately

Deleting an account or removing the app does not cancel billing. Open Google Play → your profile → Payments & subscriptions → Subscriptions → Sippy to cancel. Use the store account that made the purchase. The store handles refund requests.

Contact

Hapiga Vietnam Company Limited
Sippy for Android
support@hapiga.com